The Disability Employment Services (DES) program lets people choose how they want to get help and who they want it from. Here are the key reasons why participants in the Disability Employment Services (DES) program may opt to choose a different provider:

• Choice of Provider: Participants have the freedom to select their preferred provider upon joining the DES program.
• Accessibility: Participants can opt for a provider based on proximity to their residence or accessibility via public transport.
• Service Satisfaction: If dissatisfied with the support received from their current provider, participants can switch to a different one at any time.
• No Limitations: Participants can change providers multiple times during their enrollment in the DES program, without any restrictions.
• Flexibility in Service Delivery: Participants have control over how they receive services, whether through face-to-face meetings, phone calls, or video chats.

Transferring DES providers: Switch to CoAct

It’s easy to transfer to CoAct! If we have a DES service in your area we can help you get started. Call 1800 226 228 or email hello@coact.org.au to start the DES transfer process.

Alternatively, you can change your provider at any time by calling the National Customer Service Line on 1800 805 260.

What happens after transferring to a new DES provider?

Your new provider will get in touch to arrange an appointment.

If you are looking for work, your new provider will help you. If you already have a job, with your agreement your new provider will tell your employer what’s happening to make sure you still get the support you need.

Can any DES job seeker transfer Disability Employment Services provider?

Yes! If you are unhappy with the service provided by your existing Disability Employment Services provider you can transfer to a new DES provider in your area.

If you could like to transfer to CoAct our dedicated team can help you get started.  Call 1800 226 228 to get started.

Who can I call to talk through the DES transfer process?

Here are a few options:

1. You can call our dedicated DES number on 1800 226 228. Our specialist team will be able to answer your questions.
2. Call the Department of Social Services on 1300 854 414.
3. Speak to your current DES provider.